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Managed Service Providers

  • 10 Hard Questions to ask IT — 2026 edition

    10 Hard Questions to ask IT — 2026 edition

    Business Resilience stakeholders and their IT teams are often disconnected because they’re not grasping how their IT strategies are creating or affecting their risk posture, often because they don’t share taxonomy or metrics. Here’s 10 hard questions from a workshop I ran at MIT and am paring down for customer events, roadshows, CABs, PACs, SKOs,…

  • What if your backup solution understood the rest of your IT?

    What if your backup solution understood the rest of your IT?

    What if your backup software understood your business organization and what data mattered to your employees before it ever did a backup? Most cyber resilience solutions don’t. Most are grounded in the foundational backups of your data, but they’re limited by the administrator who points them at the workloads and the policies that that instruct…

  • Kaseya Connect 2026 – Day 2

    Kaseya Connect 2026 – Day 2

    As Kaseya Connect 26 winds down, here are some of my favorite takeaway quotes from Kaseya’s attendees and senior leadership. DPM’s coverage of Connect 2026 includes:Day 1: What I am listening for: https://lnkd.in/gFKSi2HYDay 2: Announcements in Cyber Resilience: https://lnkd.in/gPfidYg8Day 3: Favorite takeaway quotes: https://lnkd.in/gFnvyk3q

  • Kaseya Connect 2026 – Day 1

    Kaseya Connect 2026 – Day 1

    Kaseya’s CEO kicked off Kaseya Connect 26 talking about all the data that each of their products individually deal with on behalf of each customer and partner — and then announced Kaseya Intelligence and its one API as the foundation on which every product will exchange information for a truly better together story that unlocks…

  • Kaseya Connect 2026 – Day 0

    Kaseya Connect 2026 – Day 0

    Nearly every one of my conversations with or about MSPs focuses on either solution stacks for backup/DR/cyber — and/or — how MSPs grow predictable, scalable businesses that deliver data protection services alongside cybersecurity, networking, and IT operations via management frameworks So, I’m at Kaseya Connect 26 to hear the latest on Unitrends, Datto, and Spanning…

  • Third parties & resilience are a double-edged sword

    Third parties & resilience are a double-edged sword

    More than half of all organizations suffered a disruption of a business process due to an issue with one of their third-party suppliers and providers. Not all outages are IT nor is ransomware the only event that can disrupt your operations – according to 502 BC/DR leaders.

  • Making the case for resilience service providers

    Making the case for resilience service providers

    If you are trying to improve your org’s resilience, you likely will need third-party service providers – according to 502 BC/DR leaders. Let’s talk a look at which kinds of MSPs are most frequently utilized to improve Cyber Resilience and Disaster Recovery.

  • Understanding BaaS-DRaaS-CRaaS

    Understanding BaaS-DRaaS-CRaaS

    The more time I spend with Managed Service Providers offering Backup and Disaster Recovery with a backdrop of Cyber Resilience, the more differentiated some MSPs’ solutions are across the BaaS > DRaaS > CRaaS spectrum.

  • Veeam introduces VDC for VCSPs

    Veeam introduces VDC for VCSPs

    Congrats to Veeam – and more importantly to Veeam Cloud Service Providers (VCSPs) who can now leverage Veeam Data Cloud for their VCSP service delivery when protecting Microsoft 365 and Entra ID.

  • Every Data Protection Strategy Should be Cloud-Powered

    Every Data Protection Strategy Should be Cloud-Powered

    I’ve worked in IT backup and recovery for more than 30 years, and one thing has remained clear: purpose-built protection storage consistently delivers more effective protection than generic or hyperscale storage.